FAQs

Payment and Shipping

1. Shipping within the USA
For orders under $100 USD, shipping cost is a flat rate $9.95. For orders over $100 USD, shipping is completely FREE!

Once shipped, you will receive an email confirmation including your tracking number. If you are not home when the item is delivered, the shipping provider may leave a card in your mailbox with information on how you can collect your item. Most items are processed and shipped within 1-3 business days, however processing times may be longer during busy periods. Most items will be received within 1-6 business days once shipped. Delivery to Alaska, Hawaii and APO/FPO addresses can take up to 20 business days. Whilst we do our best to adhere to the shipping and processing times above, unforeseen circumstances can affect delivery. In these situations we will do our best to advise you, ahead of time, of any delays or problems with your order. 
If you have any questions regarding shipping, please Contact Us and we will respond to you as soon as possible. 

2. International Shipping
We can ship internationally! Depending on the products ordered and destination, shipping costs will vary: Contact Us to find out more! 

Secure Ordering & Payment Options

All payments processed via Paypal are completely secure and protected by Paypal Purchase Protection, which includes fraud protection, protection if your item arrives damaged or not as described, or if you receive charges for an item you did not order. 
See more information on Paypal Purchase Protection

Returns & Refunds

FREE RETURNS ON BRIDAL ACCESSORIES!
We under
stand how important it is for your entire "look" to be just right on your special day. That's why we offer completely free returns (minus shipping) on all Veils, Hair Accessories & Jewelry, so you have one less thing to worry about on your big day! If you need to return an item, please Contact Us to arrange a refund or exchange.

ALL OTHER ITEMS
We offer completely FREE returns for items which are defective, or arrive damaged or not as described. To return an item, please Contact Us as soon as possible and advise us of the issue and that the item will be posted back. Once the item is received we will credit you a refund back into your account for the cost of the item and return postage. Unfortunately we do not allow refunds or returns for change of mind.