FAQs

Payment and Shipping

1. Shipping within the USA
Shipping within the continental US is now completely FREE!  (We do reserve the right to upcharge remote locations when necessary though!)

Once shipped, you will receive an email confirmation including your tracking number. If you are not home when the item is delivered, the shipping provider may leave a card in your mailbox with information on how you can collect your item. Most items are processed and shipped within 1-3 business days, however processing times may be longer during busy periods. Most items will be received within 1-6 business days once shipped. Delivery to Alaska, Hawaii and APO/FPO addresses can take up to 20 business days. Whilst we do our best to adhere to the shipping and processing times above, unforeseen circumstances can affect delivery. In these situations we will do our best to advise you, ahead of time, of any delays or problems with your order.

If you have any questions regarding shipping, please Contact Us and we will respond to you as soon as possible. 

2. International Shipping
We can ship internationally! Depending on the products ordered and destination, shipping costs will vary: Contact Us to find out more! 

Secure Ordering & Payment Options

Payments are accepted through Shopify which complies with the highest level of Payment Card Industry (PCI) standards. All payments processed via Paypal are completely secure and protected by Paypal Purchase Protection, which includes fraud protection, protection if your item arrives damaged or not as described, or if you receive charges for an item you did not order. See more information on Paypal Purchase Protection

Returns & Refunds

As a registered reseller of many brands, we are limited by each brand's policy.  It is impossible for us to process returns and keep prices low.  We do our very best to describe each item and show detail in the pictures.  Should there be a mistake on our end, we offer replacements for items which are defective, or arrive damaged or not as described.  We do not allow refunds or returns for change of mind. 

If there is a problem with an item, please Contact Us as soon as possible, and no later than 2 days after receipt of item, to advise us of the issue.  Include detailed pictures of the damaged item.  If the item was damaged in shipment, we will also need detailed pictures of the packaging showing the damage in order to submit a claim to the shipper.  We will then contact the supplier and send you replacement information.