FAQs

Pricing

We can get you almost any item from any of the brands we carry, so if you see something, for example, from Wedding Star or Dareth Colburn, and you don't see it on our site, just email us.  We price all our items to earn your business and help dogs.  If you need different quantities or colors, please let us know and we will try to get you the best quote for it.  We want you business so do let us know what we can do it win it and save more dogs!  

Because we are human and do make mistakes, we cannot honor typographical errors in price, availability or description errors.  If there is an error, we will contact you prior to processing the order.  We try very hard to keep all items up to date!

     

    Secure Ordering & Payment Options

    Payments are accepted through  Shopify which complies with the highest level of Payment Card Industry (PCI) standards. All payments processed via Paypal are completely secure and protected by Paypal Purchase Protection, which includes fraud protection, protection if your item arrives damaged or not as described, or if you receive charges for an item you did not order. See more information on Paypal Purchase Protection

    Shipping

    Read about our shipping options here.


    Returns & Refunds

    As a registered reseller of many fine brands, we do not maintain an in house inventory and are limited by each brand's policy.  It is impossible for us to process returns and keep prices low.  We do our very best to describe each item and show detail in the pictures.  Should there be a mistake on our end, we offer replacements for items which are defective, or arrive damaged or not as described.  We do not allow refunds or returns for change of mind. 

    If there is a problem with an item, please Contact Us as soon as possible, and no later than 2 days after receipt of item, to advise us of the issue.  Include detailed pictures of the damaged item.  If the item was damaged in shipment, we will also need detailed pictures of the packaging showing the damage in order to submit a claim to the shipper.  We will then contact the supplier and send you replacement information.  

     

    Merchandise Lost or damaged